Shipping policy
Shipping policy
Last updated: 30 September 2026
Where we ship
We currently ship to addresses in the United States only. We do not ship to other countries at this time.
Order processing
Orders ship within 24 hours after payment is confirmed. We process orders Monday to Friday, excluding US public holidays. Orders placed on a weekend or holiday ship on the next business day.
Orders ship from our warehouse in the United States.
Delivery times
Delivery within the United States takes 3 to 5 business days after dispatch.
Your estimated delivery time is the processing time plus the transit time. Remote addresses and carrier disruptions can add time. These estimates do not limit your rights if an order arrives late or not at all.
Shipping costs
Standard shipping is free on every order. If you choose a faster option where one is offered, its price is shown at checkout before you pay.
Sales tax
For US addresses, any sales tax we are required to collect is added at checkout and shown before payment.
Tracking
When your order ships, we email you a shipping confirmation with a tracking number where available.
Address changes
Please check your delivery address before completing your order. To correct it, email support@rearpaw.com with your order number as soon as possible. We may not be able to change the address once the order has been dispatched.
Lost, damaged or missing parcels
If your parcel is lost, arrives damaged, or shows as delivered but you cannot find it, email support@rearpaw.com with your order number and a short description. We will investigate with the carrier and provide the remedy required by applicable law. A tracking status alone does not remove your rights.
Returns
Every order is covered by our 60-day money-back guarantee, counted from delivery. See our Refund Policy for return instructions and costs.
Contact
Email support@rearpaw.com or call +1 (786) 603 5884, Monday to Friday, 9 am to 5 pm ET. We reply within 1 business day