Last updated: 30 September 2026
Accepted payment methods
We accept the payment methods shown at checkout for your order. Payments are processed by Shopify Payments and its payment partners. A method is only available if it is offered at checkout.
Currency and total
All prices are in US dollars (USD). Standard shipping is free, and the checkout shows the product amount and any sales tax we are required to collect before you pay. Please check the total before submitting your payment.
Authorisation and processing
Your payment is authorised or collected when you place your order. Some banks place a temporary authorisation hold first. We ship your order only after the payment has been approved. If we cannot accept an order, we refund any amount collected and release any authorisation hold. Your bank decides how quickly a released hold disappears from your statement.
Payment security
Payments are handled securely through our checkout and Shopify Payments. We never see or store your full card number. Never send card details or security codes by email. Your bank may ask you to confirm the payment with extra authentication.
Declined payments
If your payment is declined, check your billing details, contact your bank, or try another payment method shown at checkout. If you see a charge but did not receive an order confirmation, email support@rearpaw.com before placing the order again.
Instalments
If an instalment or pay-later option is offered at checkout, it is provided by a third party under its own terms and eligibility rules. Review any fees and the payment schedule before choosing it. We cannot guarantee approval.
Refunds and questions
Refunds are made to your original payment method as described in our Refund Policy, including our 60-day money-back guarantee. For help with an unexpected charge, email support@rearpaw.com or call +1 (786) 603 5884, Monday to Friday, 9 am to 5 pm ET. This does not limit any rights you have to dispute a charge with your bank.