Refund policy

Last updated: 30 September 2026

Rearpaw (www.rearpaw.com) is operated by Sawyglobe LLC. For returns, cancellations and product problems, email support@rearpaw.com.

60-day money-back guarantee

Every order comes with a 60-day money-back guarantee. If you are not happy with your Rearpaw Fur Glove for any reason, you may request a return within 60 days of delivery.

To start a return, email support@rearpaw.com with your order number and a clear statement that you wish to return the item. You do not need to give a reason.

Any rights you have under applicable consumer law apply in addition to this guarantee.

Sending your return

We will reply with return instructions. Returns go to:

Sawyglobe LLC, 407 Lincoln Road, Suite 8N-285, Miami Beach, FL 33139, USA

Please send the item back without undue delay and no later than 14 days after telling us, unless applicable law provides otherwise. Keep your proof of postage and tracking number.

Please email us before sending anything back, so we can match the return to your order.

Condition of returned items

You may try the Rearpaw Fur Glove to see how it works. Please return it with any included items, in the original packaging where possible. Where permitted by law, we may deduct a demonstrable reduction in value caused by use beyond that check, and will explain any deduction. No restocking fee applies.

Return shipping costs

Return shipping is free. Rearpaw pays the return shipping cost for every return under the 60-day money-back guarantee, and our return instructions will explain how to send the item at no cost to you. If your item is faulty, damaged or incorrect, please contact us before sending it back, as we may not need the item returned.

Refunds

Refunds are made to your original payment method, free of charge.

  • Money-back guarantee returns: within 14 days after we receive the returned item, we refund the full amount you paid for it.

Your bank or card issuer may need a few extra days to show the refund.

Faulty, damaged or incorrect items

If your Fur Glove arrives damaged, is not what you ordered, or is faulty, email support@rearpaw.com as soon as reasonably possible with your order number and a short description. Photos help but are not a condition of your legal rights. We will repair, replace or refund as required by applicable law. The 60-day guarantee does not limit your statutory rights for faulty goods.

Cancellations

To cancel an order, email support@rearpaw.com as soon as possible. Once dispatched, an order may not be stoppable, but you can still return it under this policy.

Questions: support@rearpaw.com or +1 (786) 603 5884, Monday to Friday, 9 am to 5 pm ET.